Refund & Returns Policy

Last updated: June 2026

We want to be completely upfront about how refunds and returns work at Mère + Me, so there are never any surprises.

Events

All Mère + Me event tickets are non-refundable, but they are transferable. Because our events have limited spaces and we plan and cater for each guest individually, we are not able to offer refunds once a ticket has been purchased. You are welcome to transfer your ticket to another person or to a future Mère + Me event — just email us before the event date so we can update the guest list.

We make this clear at the point of booking. If you have any questions before you book, please email hello@mereandme.co.uk.

If we need to cancel an event for any reason, we will contact you directly and arrange a full refund or a transfer to a future event, whichever you prefer.

Merchandise

We want you to love what you receive. If something is not right, here is how we handle it.

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, items must be unused, unwashed, and in their original condition with any tags intact.

To start a return, please email hello@mereandme.co.uk with your order number and the reason for your return. We will respond within 48 hours with next steps.

Once your return is received and inspected, we will process your refund to your original payment method within 5 to 10 working days.

Please note: return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or incorrect items

If you receive an item that is faulty or not what you ordered, please email hello@mereandme.co.uk within 48 hours of receiving it. We will arrange a replacement or a full refund at no cost to you, including return postage.

Event collection orders

If you selected “Collect at a Mère + Me event” at checkout and are unable to attend the event, please email hello@mereandme.co.uk as soon as possible. We will do our best to arrange an alternative collection date or switch your order to postal delivery. Uncollected items cannot be refunded unless we are notified in advance.

Contact

For any refund or returns questions: hello@mereandme.co.uk